Setting Up Mobile Phones and Internet in South Africa

(Please note we do not have any paid affiliation or sponsorship deals with any of the accounts mentioned below - all comments are made from our personal experiences)

There are three main service providers, which all use the same telecommunications infrastructure (a legacy of a centralised communication network), and provide essentially the same kinds of contract options, but with some pros and cons:

Cell C: Affordable contracts but limited signal in some areas

MTN: There have been complaints of poor customer service in the past but MTN undoubtedly has the most expansive service network on the continent so with an MTN contract you’ll often get signal in area when others don't, which can be helpful if you intend on travelling to off the grid places.
Vodacom: The most established and accessible service provider (apart from in Bryanston area), you’ll find a branch in most shopping malls, and although there are still complaints around customer service, steps have been taken to improve this.

Similarly to setting up a bank account, to set up a cellphone contract you will need to provide  proof of identity and proof of address, to comply with RICA, the Regulation of Interception of Communications and Provision of Communication-Related Information Act, which makes it compulsory for everyone in South Africa to register their cellphone number.

This can be a pain, but to reduce crime, needing to provide a permanent address has recently been introduced to make cheap phones and pay-as-you-go contracts more difficult for criminals to buy on the fly.

You can set up a contract at any franchise store around the country, provided you have the right documentation, but be aware that these stores can be busy, especially on weekends, and are often understaffed.

With rare exceptions, everyone in South Africa will have a mobile phone, but not everyone will have a smartphone, so keep in mind that communicating with some people will be largely via text, calls or Whatsapp. 

Be aware that to get onto a contract you will need to have a work permit that is valid for the full 24 month period. But once on a contract it is cheaper than pay as you go for data and calls.

The best way to get set up is to pick up a SIM card at the airport, (you then don't need to have proof of residence). One company that offers this service is: B4 I Travel https://b4i.travel/za/.   

Internet

If you want to get connected straight away, the fastest way to do this is to purchase a router through Vodacom and use their pay as you go service, this will enable you to get wi fi until you or your landlord set up the fibre or connection for you.

For more info click here: http://www.vodacom.co.za/vodacom/services/home-internet

Tip: Where possible try to get the wifi included in your rent, since often the contracts are 24 months, and hard to disconnect (particularly Telkom) 

Telkom is the national telecommunications provider, and is a company you will often hear South Africans complain about due to poor customer services (although this has also been challenged to improve with recent industry competition).

Fixed Phone Line

Telkom provides fixed line voice and ADSL services, but they only provide the line. Once you have secured a Telkom line (which can sometimes be a lengthy process), you’ll need to take out an additional service provider contract, although they will manage the line for you. 

If you are renting an apartment or house that has been lived in before you’ll often find that there is an existing Telkom line that just needs to be reactivated. In order to set up a Telkom line you will need to set up an appointment for a technician to activate/install the line.

While inconvenient, you will need to set aside a day to be at home, or arrange for someone to be there, as the technicians work on a rotation basis and won’t give you a definite time of arrival. They will also be leaving and coming back in order to check the line and how it corresponds with the central hub for your suburb/area so expect this to take at least an hour or two, depending on whether there is a problem or not.

You will be billed separately for the Telkom and the ISP accounts. You will receive all of the invoices via email.

The easiest way to pay your Telkom is by setting up a private beneficiary on your online banking profile and pay via EFT, otherwise you can pay in person at various physical locations, like Checkers and Pick n Pay stores, Telkom stores or at the Post Office. Easy Pay is another online payment option: https://new.easypay.co.za/ 

There is the option to set up a debit order for payment to your ISP, which you can set up through your online client profile (this is the case with Afrihost).
You will need to buy your own modem, although you can order this through your service provider for an extra fee. You will also need to do the setup yourself but if the Telkom line is working correctly this isn’t difficult at all.

Some options include:

Afrihost
Webafrica
MWEB

Some Reviews

https://mybroadband.co.za/news/adsl/174116-best-and-worst-adsl-isps-in-south-africa-3.html

https://mybroadband.co.za/news/adsl/172311-south-africas-adsl-isps-ranked-by-customer-service-levels.html 

NOTE: When dealing with Telkom, especially when logging a fault (when your internet doesn’t work), always get a reference number.

Fibre

In many areas of Joburg there are various companies setting up fibre-optic lines, which are contracted by suburb.

Check with your apartment complex manager or residents association to find out which fibre optic service providers are in your area, and to find out specifics about contracts. In the case of an apartment complex, there will be a central fibre connection point that all apartments will connect to.

The difference with fibre is that it is independent of Telkom infrastructure, so you can deal with the service provider directly instead of having to go through a third-party line provider.

Some Options:

WebAfrica
Fibrehood
Vumatel
Vox Telecom
Cool Ideas
Vodacom

TELEVISION

To own a television in South Africa, you will need to pay an annual TV licence fee, which gives you access to all of the free national channels: SABC 1, 2 and 3 and eTV.

Read more: http://www.tvlic.co.za/tvlic/index.php?lang=en

To be able to watch a more diverse variety of television shows you will need to subscribe to DSTV. Premium access currently costs R759 a month, with various other packages available depending on the channels you want to watch. Note that there will be an additional cost for the DSTV decoder.

Read more: http://www.dstv.com/topic/compare-packages-20150713?pos4_GetDstv_ComparePackages

While many South Africans will have a DSTV subscription, online subscriptions are also becoming more popular, like Netflix and Showman. Particularly when linked to your own VPN service. 

https://www.netflix.com/za/ 
https://www.showmax.com/eng/welcome/za

Voice Line

It’s not as common for households to have a fixed voice line anymore as everyone is contacted via mobile phone, but in the case that you want one for international calls, you will just need to follow the same contract setup process with Telkom as you would for an ADSL line- you’ll just be paying extra for voice line rental, and for calls.

How to Open a Bank Account in South Africa

Getting all of your finances sorted can be stressful when you’ve just moved to a new country, and in South Africa, there are a number of bureaucratic processes that you’ll need to go through to open a bank account which can be potentially frustrating and time consuming.

But no need to worry, we’ve got all the information you need, which will save you some time and hassle!

MAKE SURE YOU HAVE THE RIGHT SUPPORTING DOCUMENTATION

To initiate any kind of administrative process with an official institution in South Africa you will always need to provide proof of residence, whether you are a local or a foreigner.

This is because of the implementation of FICA, or the Financial Intelligence Centre Act, which requires everyone to provide proof of residence as part of reducing financial crime.

Another document you will always need to provide is proof of identification, which for South Africans is the green ID book or newly implemented ID card. As an expat, use your passport.

In some instances it is perfectly acceptable to provide a driver's license as proof of identification, for example, when checking in at the airport, but this isn’t the case when dealing with a bank.

As a foreigner, this means you will need to provide your passport and proof of residence when conducting any kind of transaction. Proof of residence can be a copy of a lease (entire lease or a letter from the guest house / hotel you are staying at) or a utilities bill sent to your address (which you probably won’t have yet).

Sadly many banks will not open a bank account for you unless you have a work permit. Also joint bank accounts also come with large amount of paperwork, and often require you explaining exactly what you expect from a joint account. It took me a good 6 months to get full access to my husbands account (which was meant to be a joint account) so I could pay for bills etc. 

Documents Needed

Proof of ID and permanent visa/work permit
Proof of residence
Starting deposit (can help with monthly fees)
3 months Statements from existing bank (not always required) 
Letter from employer confirming contract and monthly salary

For Spouses…

When your family signs up for a bank account, you will be able to get full privileges on the account, but you need to make sure it is set up for you to use online and on your mobile phone App. This way, you can manage accounts, pay for school fees, make your own EFTs, see balances, etc.

When going to the bank, be sure you have your original passport with visa and original proof of residence, and maybe even marriage certificate if you have one handy! Sometimes getting full access takes a while because you might not have the right documents. But don’t give up! As a Spouse, having access and knowledge of your accounts is important!

CHOOSING A BANK

In South Africa the three most popular banks expats use are: 

ABSA (which Barclays has just sold)
Investec
First National Bank (FNB) / RMB - Private bank

You will find most of these banks in any big shopping malls in Johannesburg, and ATM’s (Automatic Teller Machines) can be found in various locations in the city, at shopping malls, strip malls and petrol stations.

TIPS

Banks charge you a fee for holding an account here, they also often have number of additional fee's for services (such as drawing money out of ATMs). So make sure you are fully aware of all the fee's.  

When taking out cash - try to choose an ATM within a busy shop and be aware of your surrounding.

FNB App is the most user friendly in our opinion, plus it has a great rewards programme, giving you access to Slow Lounges at the airports amongst other benefits. Their personal banking operation however, isn't as good as Investec, who also operate a good global rewards programme.   

Most South Africans use Debit and Credit Cards to manage their transactions, although mobile apps - Zapper and Snap Scan are becoming increasingly popular. Especially at pop up markets and outdoor events. Don't be surprised if you are asked to sign for your purchase in addition to entering your pin. 

You will need to learn how to make an EFT (Electronics Fund Transfer) as lots of independent operators and contractors prefer to be paid this way. This can be done through your bank’s online portal or their App on your phone.

Be prepared to receive notifications after every transaction (often both you and your partner will get text messages or email alerts), this is great to pick up on any fraud, not so great for your partner to know how much you just spent shopping.......... ;)

The South African postal service is not 100% reliable at the moment, so rather opt to receive updates via email, although most banking communication is moving towards online communications anyway.

NOTE: Banks are notoriously busy at lunchtime and weekends so if you need to talk to a bank employee face to face, it’s best try and go in the morning during the when it’s inclined to be less busy. 

If you have your own local expert - they can assist you with completing all the necessary paperwork for you. If you would like a list of all paperwork and certification process for your chosen bank, then request your own personalised report here.  

FOREIGN EXCHANGE

South African banks are very strict about any money coming into and out of the country, so when receiving funds from abroad, it can be easier to use something like PayPal (which is currently only affiliated to First National Bank). You will however, pay a transaction fee and it is a bit of a process to set up the account and to make withdrawals or deposits.

When receiving a PayPal payment or a fund transfer from abroad you will always need to give a reason for the transaction before funds are allocated. There are a variety of options, just choose the most appropriate one. Your bank will charge a fee for any incoming or outgoing transaction so just be sure to check.

Making a FOREX payment can be done online on your online banking profile, but you will need a SWIFT/BIC code when making a foreign payment. You’ll also need to provide your bank’s SWIFT/BIC code when you’re going to be receiving funds into your account (it makes the process a lot quicker). 

The private banks are much better set up to receive foreign funds - but still prepare for it to take some time in getting cleared. 

You can not exchange Rand into a foreign currency unless you have an airline ticket

For more information for banking click here.