Privacy Policy
Last updated: July 2026
This Privacy Policy explains how personal information is collected, used, stored and shared when you use the Home Joburg website, submit an enquiry, book a service, complete a property form, or work with Hannah Pirnie in relation to relocation, rentals or property sales in Johannesburg.
Moving to South Africa is the main website and public-facing domain for Hannah Pirnie’s relocation and property-facing work, operated through the Home Joburg brand. Property sales and lettings are conducted through Hannah Pirnie as an independent property practitioner under eXp Realty South Africa (Pty) Ltd, where applicable.
For the purposes of this policy:
Home Joburg refers to Hannah Pirnie’s relocation, neighbourhood guidance, concierge, content and client-support services.
eXp Realty South Africa refers to the estate agency through which regulated property sales and lettings work is conducted.
Hannah Pirnie refers to the person managing your enquiry, relocation support, property search, sale, rental or related communication.
Depending on the nature of your enquiry, your information may be processed by Home Joburg, Hannah Pirnie and/or eXp Realty South Africa.
1. What information we collect
The information collected depends on how you interact with the website or services.
General enquiries
When you complete a contact form, book a call, join a list, reply to an email or send a WhatsApp message, we may collect:
your name
email address
phone number
current country or city
preferred contact method
details of your enquiry
information you choose to include in a message
Relocation enquiries and services
If you enquire about relocation support, neighbourhood guidance, a Discovery Session, Relocation Day, VIP Concierge support or similar services, we may collect:
arrival timing
family or household details relevant to the move
preferred suburbs or school areas
budget range
lifestyle priorities
transport, school, safety, pet or access needs
notes from calls, viewings, tours or support sessions
This information is used to understand your brief and support your relocation to Johannesburg.
Tenant and rental enquiries
If you enquire about renting a property or complete a tenant application, we may collect:
name, contact details and identity information
employment status and income information
preferred move-in date, lease length and budget
household details
pet and smoking information
preferred areas
information required for tenant screening, lease preparation or credit checks
consent for a TPN or similar credit check, where relevant
We only collect more sensitive rental-application information when it is needed for screening, landlord consideration, lease preparation or legal compliance.
Seller, landlord and property-owner enquiries
If you enquire about selling or renting out a property, we may collect:
owner name and contact details
property address and property details
mandate-related information
FICA documentation
proof of address
tax or banking information where legally required
property condition information
notes from valuations, viewings and listing preparation
This information is used to assess, prepare, market and manage your property instruction.
Buyer enquiries
If you enquire about buying a property, viewing a listing or joining an off-market property list, we may collect:
name and contact details
buying budget
preferred suburbs
household and lifestyle needs
timing
source of funds at the appropriate stage
FICA documentation at the appropriate stage
viewing and offer notes
We do not ask for unnecessary identity, banking or financial documentation at an early enquiry stage unless it is required for compliance, serious pre-vetting or a transaction.
Website and technical information
When you visit the website, we may collect limited technical information such as:
pages visited
form submissions
referral source
approximate location
device and browser information
analytics and cookie data, if analytics tools are active
This helps to understand how people use the website and improve the site.
2. Why we collect your information
We use personal information to:
respond to enquiries
book calls, viewings or consultations
provide relocation support
assess rental, buyer, seller or landlord enquiries
match clients with suitable homes, suburbs, schools or services
prepare property listings, mandates, viewings or transactions
carry out FICA, tenant screening, TPN checks or other required checks
communicate with clients, applicants, sellers, landlords, buyers and service providers
send relevant follow-up information
manage business records
comply with legal, regulatory and professional obligations
improve the website, forms and services
We do not sell your personal information.
3. Legal basis and consent
South African privacy law, including the Protection of Personal Information Act, 2013 (POPIA), requires personal information to be processed lawfully, fairly and for a specific purpose.
By submitting a form, booking a call, sending an enquiry, signing a mandate, applying for a rental property, attending a viewing, or providing documents, you consent to your information being used for the relevant purpose.
You may withdraw consent at any time by contacting Hannah. If you withdraw consent, it may affect the ability to continue with a relocation service, property search, rental application, mandate, sale or lease process.
Some information may still need to be retained where required by law, regulation, eXp Realty South Africa processes, FICA, transaction records or legitimate business record-keeping.
4. How information is shared
Your information is only shared where needed for the relevant service, enquiry or transaction.
This may include sharing information with:
eXp Realty South Africa, where your matter involves a property sale, purchase, rental, mandate, lease or regulated property transaction
landlords, sellers, buyers or tenants, where relevant to a property enquiry or transaction
conveyancers, attorneys, bond originators, mortgage providers or financial institutions
TPN or other tenant-screening providers, where you have consented to a credit or rental check
relocation partners, service providers or trusted local suppliers, where needed to support your relocation or home setup
website, CRM, email, form, calendar, automation, document-storage or payment providers used to run the business
regulators, authorities or professional bodies where legally required
Only the information necessary for the purpose will be shared.
For example, a landlord may be told that a tenant applicant has been credit checked and is suitable, but unnecessary underlying documentation should not be shared unless there is a lawful reason and appropriate consent.
5. Home Joburg and eXp Realty South Africa
Home Joburg and eXp Realty South Africa have different roles.
Home Joburg handles relocation, local guidance, concierge support, content, enquiry management and client relationship support.
eXp Realty South Africa is the registered estate agency involved where Hannah acts as a property practitioner in a sale, purchase, rental, letting, mandate, lease or property transaction.
This means:
relocation-only enquiries may be handled mainly under Home Joburg
property sales and lettings may require information to be processed under eXp Realty South Africa
some clients may move from Home Joburg relocation support into eXp property services
where a regulated property transaction is involved, eXp Realty South Africa’s compliance and record-keeping requirements may apply
6. FICA, POPIA and property compliance
Where property transactions are involved, Hannah may be required to collect and process information for FICA, POPIA, PPRA, mandate, lease, sale, purchase, conveyancing or compliance purposes.
This may include identity documents, proof of address, tax numbers, marital status, company or trust documents, bank confirmation letters or other transaction-related information.
These documents are collected only when needed and should be stored securely in the correct client or property file.
7. Marketing communication
If you opt in to receive newsletters, property updates, relocation resources or other marketing communication, your contact details may be used for that purpose.
You can unsubscribe or opt out at any time.
Marketing consent is separate from service or transaction communication. Even if you unsubscribe from marketing, Hannah may still contact you about an active enquiry, booking, relocation service, rental application, mandate, sale, lease or transaction.
8. Storage and security
Personal information is stored using business systems such as email, Google Drive, Notion, website forms, calendar tools, automation tools, CRM records, payment tools and other relevant platforms.
Reasonable steps are taken to keep information secure and to limit access to people or providers who need it for the relevant purpose.
Sensitive documents such as FICA documents, tenant-screening documents and property transaction records should be stored in secure Google Drive folders or relevant eXp systems, not uploaded casually into public or unnecessary places.
9. How long information is kept
Information is kept only for as long as needed for the purpose for which it was collected, unless a longer retention period is required for legal, regulatory, professional, tax, transaction, FICA or legitimate business record-keeping reasons.
Examples:
general enquiries may be reviewed and deleted if they do not become active
marketing contacts remain until you unsubscribe or request deletion
property transaction and compliance records may need to be kept for the legally required period
client notes may be retained where they are needed to manage an ongoing relationship or service
10. Your rights
You may ask to:
access the personal information held about you
correct inaccurate information
withdraw consent
object to certain processing
request deletion of information, where legally possible
ask how your information has been used or shared
To make a request, contact Hannah using the details below.
Some requests may be limited where information must be retained for legal, regulatory, FICA, transaction or legitimate business reasons.
11. Cookies and analytics
The website may use cookies, analytics or similar tools to understand website traffic, page performance and enquiry sources.
You can usually manage cookies through your browser settings.
If advertising, tracking pixels or advanced analytics are added later, this policy should be updated to explain what is being used and why.
12. Third-party links
The website may link to third-party websites, platforms, booking tools, payment pages, property portals, social media platforms or service providers.
This Privacy Policy does not control how those third parties process your information. You should review their own privacy policies where relevant.
13. Children’s information
Relocation enquiries may include information about children, such as school needs, ages, timing or family requirements.
This information is collected only where relevant to relocation support, school-area guidance, housing needs or family-settlement planning.
Children’s information should be kept limited, relevant and handled carefully.
14. International clients
Many Home Joburg clients enquire from outside South Africa.
If you contact Home Joburg from another country, your information may be processed in South Africa and through service providers that operate internationally.
By submitting your information, you understand that your information may be processed where Hannah, Home Joburg, eXp Realty South Africa or their service providers operate, subject to reasonable privacy and security measures.
15. Updates to this policy
This Privacy Policy may be updated from time to time, especially if services, forms, payment flows, website tools, CRM systems or legal requirements change.
The latest version should always be published on the website.
16. Contact
For privacy questions, corrections, access requests or consent withdrawals, contact:
Hannah Pirnie
Home Joburg
eXp Realty South Africa
Email: hannah@homejoburg.com
Phone: +27 73 429 7485
Website: www.movingtosouthafrica.com