Privacy Policy

1. Introduction

Welcome to Moving to South Africa. We are committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored in compliance with the General Data Protection Regulation (GDPR) and South Africa’s Protection of Personal Information Act (POPIA).

By using our website, you consent to the collection, use, and processing of your personal information as outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Identity Data: Name, surname, nationality.

  • Contact Data: Email address, phone number.

  • Location Data: City and country of residence.

  • Property Preferences: Housing needs, budget, location preferences.

  • Website Usage Data: IP address, browser type, and browsing behavior through cookies and analytics tools.

We do not collect special category data such as race, religion, health, or biometric data unless explicitly required and with your consent.

3. How We Use Your Information

We collect and use your personal information for the following purposes:
- To provide personalised property recommendations and services.
- To connect you with agents, landlords, or service providers.
- To send you updates, newsletters, or promotional content (only if you opt-in).
- To improve website functionality and user experience through analytics.
- To comply with legal obligations and prevent fraud or misuse of our services.

We will never sell, rent, or share your data with third parties for marketing purposes without your consent.

4. Lawful Basis for Processing

Under GDPR, we rely on the following lawful bases to process your data:

  • Consent: When you opt into newsletters, request property listings, or submit a contact form.

  • Contractual Obligation: When we need to provide you with services or facilitate property searches.

  • Legitimate Interest: To improve our website and services while ensuring security and fraud prevention.

  • Legal Compliance: To fulfill regulatory or law enforcement requests.

Under POPIA, we ensure that your data is processed lawfully, transparently, and for a specific purpose related to our business activities.

5. Data Security & Storage

We take reasonable security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include:
- Secure servers and encryption.
- Restricted access to personal data.
- Regular security audits.

We store your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

Under GDPR and POPIA, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct or update any inaccurate or incomplete information.
- Erasure ("Right to be Forgotten"): Request the deletion of your personal data.
- Objection: Object to processing based on legitimate interests, including direct marketing.
- Data Portability: Request a transfer of your personal data to another service provider.
- Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at hannah@translatingme.org. We will respond to requests within the required timeframes under applicable laws.

7. Third-Party Services & Cookies

We may use third-party services such as Google Analytics to track website usage and improve our services. These services may collect cookies and other tracking data.

Cookies: You can manage or disable cookies in your browser settings. Note that disabling cookies may affect website functionality.

8. International Data Transfers

If you are accessing our services from outside South Africa, please note that your data may be transferred to and processed in South Africa. We ensure all transfers comply with applicable data protection laws.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 hannah@translatingme.org

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated revision date. Please check back periodically to stay informed about how we protect your data.

March 2025